Exploit new digital life styles to anchor and keep your customers satiesfied.
Improve business processes, by automating and minimizing any unnecessary manual activities.
Adopt new digital technologies to recharge your products an services.
- Define and enable the Infrastructure which will support the company digital vision.
- Define and enable cloud architecture which will support digital transformation.
- Define and design the architecture for enabling of zero touch of customer propositions.
- Define Architecture and solution for data driven business intelligent decisions as new data hub. (Artificial Intelligence, Machine Learning, Blockchain, Big Data).
- Architecture and solution design of the front-end platform, basing on open standards as well as modular components, which allow both integrations of legacy systems as well as to evolve future propositions or needs.
- Order flow simplified and combined with Artificial Intelligence and Machine learning for increased customer experience and vertical sales.
- Architecture and solution for Digitization of contracts, notifications, customers letters, invoice.
- Architecture and solution to comply with Security, Fraud Management, Revenue assurance, and Regulatory (e.g GDPR).
- Lean and Agile BSS & OSS to support digital business.
- Solution for machine learning in order to enable Intelligent Marketing.
- Define and design Experience API's.
- Define and design Integration API's.
- RFQ and RFP for vendor selection.
- Mapping Business Requirements to the Solution. Requirements traceability Matrix (RTM).
- Mapping the new Digital Enablers Ecosystem with Business Framework (eTOM).
- Mapping the customer experience scope with Application Framework (TAM).
- Mapping the information model of the new Digital Enablers Ecosystem with the Information Framework (SID).
- Write SWOT analysis and executive summaries to senior management over IT OSS and BSS architecture solutions,
highlighting costs, effort, architecture impact, considerations and recommendations.
- Present high level impact assessment of solution, approach and costs (end to end impact assessment).
- Produce Executive Slide Packs to facilitate decision making.
- Document the end to end Business and Solution Architecture (High Level and Low level Designs).
- Document Use Cases and Customer Journey:
Journey: Awareness, Exploration, Purchase, Join, Stay, leave and come back
Value driver: New + existing customer sales.
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